In this blog post CNHC registrant Suzanne Cooper, who practises reflexology talks shares her experience of volunteering in a hospice.
Volunteering as a reflexologist on a hospice inpatient ward was such a rewarding experience. It gave me the chance to see just how much complementary therapies can help people feel more comfortable, manage pain, and find moments of calm during stressful times.
Patients on the ward could choose to access complementary therapies and I offered reflexology to those who wanted it. Each week, I’d get a list of patients and some health information to make sure reflexology was suitable and safe for them. Sessions were tailored to each person, offering either hand or foot reflexology depending on their preference and what felt most comfortable. The sessions were shorter than usual because patients had limited tolerance or experienced sensitivity.
Even with these shorter sessions, the benefits were clear. Many patients felt relief from pain, were calmer, and were able to rest or sleep better afterwards. Some sessions were a rare chance for patients to just pause and feel able to relax at a time when they were dealing with illness or uncertainty. A few patients also felt comfortable opening up and talking about their worries or other things on their mind. It was really rewarding to be seen as someone safe to talk to for a little while.
I often noticed signs of genuine calm on patients’ faces during their treatment, such as small smiles, closed eyes, or simply looking relaxed and at ease. Some patients were on the ward for several weeks and seeing them over time allowed me to notice their progress, while others were new each week. Each session seemed to make a difference, helping patients feel more comfortable and a little calmer – both physically and emotionally.
While patients always took priority, there were occasions when I was able to offer a short session to a staff member. Relatives often stayed with patients during the sessions, and being able to provide a quiet, calming space helped them too, as they could see their loved one relax, which often helped them feel reassured.
Volunteering on the ward was a learning experience. Each week brought a mix of familiar faces and new patients, which required me to adapt, observe, and make sure sessions were safe and effective. It reminded me just how much thoughtfulness, sensitivity, and professionalism are needed in patient care.
Hospices have incredible teams who go above and beyond for patients every single day to create a compassionate and supportive environment. I also want to acknowledge the complementary therapists working in hospices, supporting patients in the day centre and across the wider community. Their care, skill, and dedication make a real difference to the wellbeing of patients.
Volunteering on the inpatient ward was very memorable experience. Reflexology helped patients manage pain, ease anxiety, and enjoy small moments of calm, while also supporting families and contributing to a caring environment. In my view, experiences like this show how complementary therapies can truly make a difference, bringing comfort, dignity, and wellbeing to those who need it most.